What is the main goal of order accuracy in a distribution center?

The main goal of order accuracy in a distribution center is to ensure customers receive the correct items and quantities as ordered. This focus on order accuracy is critical because it directly impacts customer satisfaction and retention. When customers receive exactly what they ordered—both in the right items and accurate quantities—they are more likely to be satisfied and encourage repeat business. High order accuracy also reduces the costs and resources associated with returns, replacements, and customer service inquiries related to order errors.

This objective aligns closely with the overall mission of distribution centers to serve as the link between suppliers and customers, fulfilling orders efficiently and accurately. Inaccurate orders can lead to frustration for customers, damage to the business's reputation, and potential loss of sales, emphasizing the importance of maintaining high standards of order accuracy in operations.