What does the "pick and pack" process involve in warehouse operations?

The "pick and pack" process is a fundamental operation in warehouse management that directly relates to order fulfillment. This process involves selecting specific items from the inventory—often based on customer orders—and preparing them for shipment. When an order is received, warehouse staff "pick" the items from their locations on the shelves and then "pack" them into boxes or containers for delivery. This operation is crucial for ensuring that the right products are sent to customers in an efficient and timely manner, which ultimately impacts customer satisfaction.

The focus on selecting items emphasizes how essential this step is to the entire logistics process, as errors in picking can lead to incorrect shipments, impacting returns and customer service.